Privacy Policy

1.1. This Policy has been developed in accordance with the Law of the Republic of Kazakhstan dated May 21, 2013, No. 94-V "On Personal Data and Their Protection."

1.2. The Operator considers respecting the rights and freedoms of the individual when processing personal data — including the right to privacy, personal and family confidentiality — to be the most important goal and condition of its activity.

1.3. This Policy applies to all information the Operator may obtain about visitors and clients of the Website.

The Operator collects and processes the following User data:

• Identification and contact data: full name; mobile phone number (including WhatsApp and Telegram contacts); email address.
• Data for organizing business tours and foreign trade: passport data (for booking flights and hotels when arranging a tour); country and city of residence; legal entity or sole proprietor details (when concluding an official agreement).
• Data about the sourced goods: specifications, briefs, and product categories needed to organize factory search, purchasing, and logistics.
• Technical data: data automatically transmitted to the Website's services during use, via software installed on the User's device, including IP address, cookie data, browser information, and access time.

The Operator processes the User's personal data solely for the following purposes:

• Providing services: organizing and running business tours to China (including Yiwu, Guangzhou, Foshan, and other cities); booking flights and accommodation; providing individual accompaniment services in China; organizing remote sourcing and cargo delivery.
• Communicating with the User: sending notifications, replying to inquiries, and providing consultations via the business assistant or the company founder through messengers (WhatsApp, Telegram), phone calls, and email.
• Providing access to digital products: granting access to the private database of verified factories and suppliers in China, and to the private Telegram channel.
• Concluding and performing agreements: drawing up service agreements (including the 50% deposit and final payment).
• Analytics and service improvement: assessing service quality and analyzing Website and advertising campaign performance.

The legal grounds for processing personal data are:

• The legislation of the Republic of Kazakhstan on personal data protection.
• The User's voluntary consent to the processing of their personal data, expressed by filling in feedback forms on the Website, clicking "Send," "Get access," or "Message on WhatsApp," or by concluding an agreement.
• Agreements concluded between the Operator and the User.

5.1. The security of personal data processed by the Operator is ensured through legal, organizational, and technical measures necessary to fully meet the requirements of applicable law.

5.2. The Operator safeguards personal data and takes all reasonable measures to prevent access to it by unauthorized persons.

5.3. Disclosure to third parties: the User's personal data will never, under any circumstances, be disclosed to third parties, except as required by applicable law or to fulfill obligations to the client:

• Disclosure to airlines and hotels to book seats and rooms as part of a business tour;
• Disclosure to logistics and cargo companies to arrange international cargo delivery.

5.4. The retention period for personal data is indefinite. The User may withdraw their consent to the processing of personal data at any time by sending the Operator a notice via email or messenger.

6.1. When interacting with automated business assistants (including the assistant Aliya in the Website chat or in messengers), data provided by the User is used strictly to qualify the inquiry, calculate service/logistics costs, and organize follow-up.

6.2. Messenger correspondence (WhatsApp, Telegram) is retained for quality control purposes and to record agreements on sourcing and tour terms.

7.1. The Operator has the right to amend this Privacy Policy without prior notice to the User. The new version of the Policy takes effect once published on the Website.

7.2. The User undertakes to periodically check for changes to the Privacy Policy.

For any questions related to the processing and protection of personal data, you can contact the Operator:

• Operator: sole proprietor "Aizere"
• Brand: China Tour KZ
• Jurisdiction: Republic of Kazakhstan, Almaty
• Client meeting format: by appointment (Almaty) / online across Kazakhstan and the CIS
• Contact: via WhatsApp / Telegram through the forms on the website